FAQ
------ About reservation ------
Q.I'd like to make a reservation by phone
There is a reception center for reservations by telephone.
Please call the reservation center.
Toll free number for a reservation 0120-15-3232（for a fixed-line phone, Operation hour: 9:00 a.m. - 9:00 p.m.）
Navigation for a reservation 0570-05-3232（for a cell phone, Operation hour: 9:00 a.m. - 9:00 p.m.）
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Q.I want to make a reservation on the web
Please make a reservation by using the Internet here.
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Q.I want to change my reservation
Reservation by web, reservation by phone, in both cases we will get you at the reservation center.
Please call the reservation center.
Toll free number for a reservation 0120-15-3232（for a fixed-line phone, Operation hour: 9:00 a.m. - 9:00 p.m.）
Navigation for a reservation 0570-05-3232（for a cell phone, Operation hour: 9:00 a.m. - 9:00 p.m.）
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Q.I want you to tell me what type of car is available
There are car classes of each class on this site.
From second - hand cars to new cars, compact, light, 1 BOX wagon type etc we have available.
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Q.I would like to specify the model
Specification of the car type is accepted at the Ones rent-a-car reservation site and reservation reception center. Please click here for booking on the web.
In addition, due to accidents, we may not be able to rent out specified car models.
Please note.
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Q.I want to know the availability of a car
Availability of your car is available at the reservation center.
Please call the reservation center.
Toll free number for a reservation 0120-15-3232（for a fixed-line phone, Operation hour: 9:00 a.m. - 9:00 p.m.）
Navigation for a reservation 0570-05-3232（for a cell phone, Operation hour: 9:00 a.m. - 9:00 p.m.）
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Q.I tried to reserve it on the web but I can not do it
Reservations for cars are available from 3 months in advance.
Reservations after that or reservations outside of the time will not be accepted.
Please confirm the date and time of use and reserve your reservation again.
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------ About pickup ------
Q.Can you make a free shuttle service?
Yes, we have a free shuttle service.
Transfers are New Chitose Airport.
Please tell us your preferred pick-up location at the time of reservation. In case
In addition, please see the pickup location at New Chitose Airport here.
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Q.Can I book a shuttle?
On the day, other guests will also use the free transfer. In case
Therefore, we do not accept booking for pickup.
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Q.Do you pick up a shuttle service soon?
There are cases in which you may be somewhat waiting because there are influences such as weather, road conditions, etc., in balance with other customers.
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Q.Is there a shuttle service on the way back?
There is a shuttle service after returning.
The destination is the same as the place to pick you up.
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Q.I do not want to wait.
I am sorry. In such a case, please use a taxi etc on your own.
In that case, please be advised that we can not charge the fee.
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Q.Because the shuttle was slow, if the schedule goes wrong, is there any security?
Regarding transportation, we are doing as quickly as possible, but it may take some time from the balance with other customers.
We can not guarantee the damage caused for that purpose.
If you can, please allow us to come with plenty of time.
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Q.What kind of car will you pick me up?
I will call on you to pick you up with a microbus or a wagon.
In the car, I write "One's rent-a-car".
We will start as soon as the number of guests is concentrated, such as the summer vacation period or large consecutive holidays. In case
There are cases where you can not get on after the order in which we contacted you has gone back and forth.
Please move to the meeting place as quickly as possible after you contact us.
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Q.Can you pick me up outside the opening hours?
We do not offer pick-up outside office hours.
We are sorry for customers who wish to offer transportation outside business hours due to the convenience of airplanes etc. Please use a taxi etc at your expense.
However, please contact us for delay due to airplane delay.
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------ About price ------
Q.I want you to lend the cheapest car
The cheapest class among the cars that you are renting at our Wanz Car Rental Cars New Chitose Airport shop is the M class and S class cars.
Please check the price list. Click here for rates
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Q.What is an exemption fee?
Disbursement fee is officially a subscription fee for exemption security system.
Insurance contracted by our shop has exemption from 50,000 yen for objects and vehicles.
In the event of an accident, we have paid for its exemption fee, but if you have paid the enrollment guarantee system subscription fee,
That payment will be exempt.
* Terms for enrolling in the disclaimer guarantee system are those who are 21 years old and over, and one year or more acquiring a license.
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Q.What is immunization?
Disclaimer is the item or amount which exempts the responsibility the insurance company owes when the customer makes an accident in the sense that it exempts responsibility.
When accident was done by our rented car rented out, if you use the insurance subscribed in our shop, as burden of exemption, burden of 50,000 yen (100,000 yen in total) by objects and vehicles, It will happen to the customer.
The above contents will not be applied when using your own car insurance, but we will charge all customers for repair costs etc. related to accident.
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Q.Because I borrow it for a long time, make it cheaper
For Wanz car rental cars, we offer a great monthly plan for monthly rental.
The price is different depending on each class, but it is a very profitable plan.
Click here for rates.
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Q.Is there no weekly plan?
I am sorry.
There is no special plan of one week unit. Please note.
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------ About option ------
Q.What are the options?
We have a child seat, a baby seat and a junior seat as options.
For the charge of each option, please click here.
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Q.Do you have car navigation system and ETC?
Normally car navigation system and ETC are optional, but we have standard equipment at Wanz Car Rental Cars New Chitose Airport shop.
ETC and car navigation systems are free of charge even if you use any car.
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Q.Is there an ETC card rental?
We do not rent ETC card.
We ask that you prepare by yourself.
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Q.I want to know if my child is good with a child seat
Depending on the age and physique of the child, child seat may be better, even if the junior seat is good.
How to choose it is posted on various sites.
As a representative example, we will introduce the page under the jurisdiction of the Ministry of Land, Infrastructure and Transport. In case
Ministry of Land, Infrastructure and Transport Child Seat Corner
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Q.Is there a carrier?
I am sorry.
There is no handling of carriers at Wanz Car Rental Cars New Chitose Airport shop.
Please note.
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Q.Is a studless tire a paid option?
For winter, studless tires are standard equipment.
There is no charge, so please use it with confidence.
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Q.Is navi the latest one?
I am sorry, Navi is not the latest version.
Some parts, such as highway and other information are not reflected. Please note.
Moreover, we can not guarantee the damage caused for that purpose.
In advance, please check the route yourself and use car navigation system.
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Q.I want a map
We are sorry, there is no map preparation.
Since we are attaching navigation to your car, please refer to navigation for directions search etc.
We also offer free of charge drive magazines that are available on the market.